Sales Policy

Taxco / Mexican    |    Modernist / Studio Artist / Designer Signed

Sales Policy
Layaways
Return Policy
Shipping Information

 

Sales Policy

We genuinely want you to have a positive buying experience and you will find we are very customer service-oriented.  Feel free to contact us with any questions you might have pre- and post-purchase.  We are always happy to supply extra pictures to help you decide if an item is right for you.

We accept personal checks, United States Postal money orders, and bank checks.  All forms of payment must clear all involved financial institutions.  At present, we do not accept credit cards or Paypal.  Please contact us at info@silverhuntress.com for complete payment and address information.

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Layaways

If you have a piece you wish to buy over time, our layaway policy is 1/3 of the total cost down; the second 1/3 paid 30 days from initial down payment; and the final 1/3 paid within 60 days of initial down payment.  Once you have completed your payment schedule and all payments have cleared the involved financial institutions, your purchase will be mailed.  If you wish to discuss other arrangements, please contact us at info@silverhuntress.com

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Return Policy

We value our customers and want them to be 100% satisfied with their purchase.  We stand behind all our products.  If for any reason you are dissatisfied with your purchase, please notify us within 3 days of receipt of the item, that you will be returning your purchase.  Notification can be made to info@silverhuntress.com .

Return the item in the same packaging in which it was sent and in the same condition.  Items returned must be insured for the value of the purchase.  If you return an item without insuring it and it is lost or damaged, we can not refund your money.  Should an insured return item be damaged or lost in transit, you must supply us with all documentation necessary to make a claim with the US Post office.  Without such documentation, refunds are not available.  Upon receipt of the item in saleable condition, we will issue a refund check to the purchaser.  Shipping costs to return an item will not be refunded unless the item has been mistakenly misrepresented.  The refund payment will be sent to the same address to which the item was sent.

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Shipping Information

We take extra care in packaging our products and only use the United States Postal Service for shipping.  No other carrier will insure the types of products we sell.  Normally, we send items USPS Priority mail with insurance.  For items over $5,000.00, the only form of shipping available is USPS Registered Mail.  For your protection, signature confirmation will be required on all purchases.  Under no circumstances will we ship to P.O. boxes.  When an item is shipped, you will be notified via email and provided with a delivery confirmation number which you can look up at www.usps.com

Once an item leaves our shop, we can not be held liable for what the postal service does in transit nor the time it takes to transport.  This is why insurance is important and mandatory.  Should an item be lost or damaged in transit and it is not the result of a packaging failure, we will assist you in making a claim with the US Post Office.

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